Learning from the Mistakes of Others. By now, no doubt you’ve heard about the Kitchen Nightmares episode where Gordon Ramsey walked away from Amy’s Baking Company. There is a lot to learn from this episode, which I found difficult to watch through the end of the show. It’s good to … Continue reading
I’ve had two kitchen appliances under warranty break in the past few months. These were products from different manufacturers, and each handled the problem in a completely different way. we can use this as a lamp to spotlight customer service of both companies. Our microwave oven gets a lot of … Continue reading
Having worked as an engineer in manufacturing and other aspects of the technology sector for the better part of 20 years, I have a lot of experience with product quality. One thing that really gets under my skin is poor quality with an apathetic attitude toward fixing it. When I … Continue reading