Customers Remember

Customers Remember Their Experience It’s amazing how many businesses seem to disregard the fact that their customers are people and people have memories. Customers remember the experience they have with a business, and that memory drives whether that customer returns. The Great Easter Egg Caper A number of years ago, … Continue reading

2013 Integrity Summit

I had not heard of the Integrity Summit until I saw a small article in the business section of today’s Arizona Republic. It’s run by the Integrity Business Institute, whose tagline is this: Integrity Business Institute is America’s Leading Resource for Workplace Integrity Education, Cultivation, Tools, Rewards, Programs, Events, Guest … Continue reading