Integrity, as they say, is doing the right thing when nobody is looking. It’s cliché, for sure, but it still rings true. Early on in my business, I had a chat with a potential client who wanted me to write a document. The lead asked how much it would be, … Continue reading
Ah, trust. It’s the thing we most want with a vendor. We want to trust the people we work with, and we want to trust our clients and customers. Beginning to work with a new client or vendor is often a jittery experience. From the customer side, you wonder if … Continue reading
I find it quite shameful that a blog post like this even has to be written, but honesty in business is, to me, one of the most important characteristics. Some businesses have reputations for dishonesty, and they tend to center around necessities. Who has that reputation? Auto mechanics, car dealers, … Continue reading
Customers Remember Their Experience It’s amazing how many businesses seem to disregard the fact that their customers are people and people have memories. Customers remember the experience they have with a business, and that memory drives whether that customer returns. The Great Easter Egg Caper A number of years ago, … Continue reading
The Wrong Way to Use LinkedIn There is a right way and a wrong way to use LinkedIn. Actually, there are a lot of right ways and a lot of wrong ways, but today I’m going to talk about one particular wrong way to use LinkedIn. There are two reasons … Continue reading
You may have heard about the IRS phone scam on the television news by now. They call and use frightening language to get you to pay “back taxes” you don’t owe. The back taxes go into the pockets of the crooks. When they call me, it’s a feminine computer voice … Continue reading
I had not heard of the Integrity Summit until I saw a small article in the business section of today’s Arizona Republic. It’s run by the Integrity Business Institute, whose tagline is this: Integrity Business Institute is America’s Leading Resource for Workplace Integrity Education, Cultivation, Tools, Rewards, Programs, Events, Guest … Continue reading